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Our Culture

At Bank Alfalah, we ensure a culture driven by values, where working is an experience one would like to get, and a culture where learning and growth of our people is a priority.

Cultures define employee experience that reflects on their services to the end customer. It is with this approach that we have been able to build a workplace that enables People, Organization, and Customer Happiness.

Our People

At Bank Alfalah, our people at the core of our strategy. It is our people that enable our business, hence our focus on happiness, performance, development and growth is the exceptional experience that we create for them when working with Bank Alfalah.

LIMITS AND FEE STRUCTURE

Transaction Limits Per Day
Package IB399 250,000
Package IB449 500,000
Package IB599 1,000,000
AlfaPay (each transaction) 500,000
Fee
Package IB399 Free
Package IB449 Free
Package IB599 Free
Balance Inquiry & Mini Statement Free
Utility Bill Payments & Mobile Top-ups Free
Internal Funds Transfer Free
Requests Free
Movie Tickets Free (There are no bank charges on purchasing Cinepax tickets)
Online Shopping Free (There are no bank charges on making payments for online shopping)
Donations Free (There are no bank charges on making donations)
Raast Payment Free
Up to a minimum aggregate sending limit of PKR 25,000/- per month per account/wallet As per SOC
Amount exceeding aggregate of monthly PKR 25,000/- As per SOC
FAQ’s – Alfa

IBFT services are completely free of charge for Bank Alfalah customers if their monthly transaction amount doesn’t exceed PKR 25,000 per account/wallet. Once the transaction volume exceeds PKR 25,000, a charge of 0.1% or Rs. 200 (whichever is lower) will be charged on every transaction. However, Roshan Digital Account customers and premier customers may continue to enjoy IBFT services free of charge.

All Bank Alfalah Active Account / Debit or Credit Card customers can register. Bank Alfalah Internet Banking customers can also use their existing User ID & Password to log in to Alfa. If you do not have a Bank Alfalah Account or a Credit Card, please request via ALFA or call us at +92 21 111-225-224.

You can use your existing Bank Alfalah Internet Banking username and password to log in. If you do not have an Internet Banking account, you can register instantly by downloading ALFA.

No. This service will work on any type of Internet connection. It could be through a Wi-Fi connection or your pre-paid or post-paid mobile network connection.

You need the following to use Alfa Mobile App: 

  • Any Android or Apple (iOS) smartphone 
  • Active Bank Alfalah Account / Debit or Credit Card, registered mobile number & email address 
  • Username 
  • Password 

There are no other charges.

ALFA can be downloaded from Apple Store or Google Play Store on your smartphone.

  1. Click on Register Now. 
  2. Click on Already Bank Alfalah account holder. 
  3. Select from Account/ Debit Card/Credit Card. 
  4. Enter CNIC. 
  5. MNP. 
  6. Mobile Number. 
  7. DOB. 
  8. Click on Next. 
  9. Enter Email Address and security questions. 
  10. Enter User Name. 
  11. By Clicking on confirm, a prompt will appear to call helpline for activation. 
  12. After successful activation, an OTAC – One Time Activation Code will be generated. The first 5 digits/characters will be sent to your registered email, and the last 5 digits/characters will be sent via SMS on your registered cell number. 
  13. You can log in by combining the OTAC sent to your email and cell number.
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